Very Good Customer Service

Target Pharmacy, at least the one in Apple Valley, is terrific.  They have often gone above and beyond the call of duty to help esp. my wife with insurance issues.

But even for me, the head pharmasist knows me by name (and asks about my wife); he a personable and knowledgeable guy and we deeply appreciate the work they do.

That is all.  (Isn’t that enough?)

Lessons:

  • a company should hire and retain employees with people-skills, and train everyone in that area
  • one positive person makes a difference in any environment
  • good reviews don’t get re-told nearly often enough, so I’m trying to do my part
  • in a day and age when switching stores/brands/anything is very easy, a smile goes as far as any “rewards program” in creating loyalty
  • even when it is not possible to resolve problems (and some things can’t be fixed), at least a sympathetic reply is nicer than cold hard policy;  “a spoon full of sugar helps the medicine go down…”
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